Following the Rogerian style we aim to be an empathetic listener and retain a non-judgmental attitude, additionally ...
- We encourage the client to go on with simple statements (Yes, I see) or gestures (nodding) that avoid interrupting the story ... these are known as "Encouragers".
- We can emphasise our interest by returning direct quotes to the client known as "Restatements".
- We can also paraphrase by including much longer phrases and incorporate some of the client's own "important" words so that they will know that you are hearing and understanding what they are telling you.
- Last, summarizing can be a valuable tool that helps your clients to organize their thoughts. Summarizing can take place at anytime during the interview and can be a way for the therapist to start an interview and focus the client on areas that need to be explored further.